Refund Policy

1. All Sales Are Final
Due to the nature of our products (topical, personal care, small-batch), we do not accept returns or exchanges. This helps us ensure the purity, safety, and integrity of every item we ship.

2. Damaged or Defective Items
If your order arrives damaged, or you believe your product is defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• A description of the issue

• A photo of the product and packaging

• Your order number

We may offer a replacement or refund on a case-by-case basis.
Contact: info@samssmallbatch.com

3. Lost or Missing Orders
If your order is marked as delivered but you didn’t receive it, or if it’s been unusually delayed, please contact us so we can investigate with the shipping carrier.

Note: We are not responsible for orders shipped to incorrectly entered addresses, so please double-check at checkout.

4. Refund Process
If a refund is approved:

• It will be issued to your original payment method.

• Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider.

5. Need Help?
We’re a small business and truly value your support. If something’s off with your order, please don’t hesitate to reach out—we’ll do our best to make it right.
E: info@samssmallbatch.com
P:  843-819-7994